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Terms & Conditions

Bubbacandle is registered at the Amsterdam Chamber of Commerce with number: 58652574. VAT number: NL002295461B81

 

Article 1. | General   
1.1 The General Terms and Conditions of Bubbacandle apply to all offers, products, orders, agreements and deliveries of Bubbacandle. By ordering an item you agree to these conditions, please read through them carefully before placing an order. If you have any queries relating to these conditions, please contact us at hello@bubbacandle.com


Article 2. | Agreement and Order   
2.1 The agreement becomes binding at the time you place your order. Bubbacandle will process your order after you have paid. Until that time, Bubbacandle will remain the full owner of the product(s).  
2.2 Once your order is processed you will receive a confirmation e-mail confirming that your payment is accepted along with the details of your order. 
2.3 All images and specifications are an indication. Every product is handcrafted so variation may occur. If a product does not meet your expectation you may return it (see article 6), but it may not be a reason to file a claim. 


Article 3. | Payment and Payment Methods   
3.1 You can choose from the following secure payment methods: Ideal, Bancontact, PayPal and Credit card; Mastercard & VISA.  
3.2 If Bubbacandle posts, accidentally, an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt. Even though you already ordered the article.  
3.3 All product prices shown on Bubbacandle are including taxes but excluding shipping costs.     
3.4 All your credit card information such as credit card number, expiration date etc. are automatically transferred via an encrypted secure system to the paymaster without bubbacandle.com or others having access to the data. Even for possible refunds, the complete credit card information cannot be seen. If you pay with Visa or Mastercard additional protection is provided by special authentication methods (Verified by Visa or Mastercard Secure Code).

Article 4. | Delivery
4.1 Bubbacandle delivers all packages via a courier service with PostNL.  
4.2 If you accidentally entered an incorrect delivery address or are not home when the courier has tried to deliver the package – and there are therefore extra costs – Bubbacandle calculates these additional costs on to you.
4.3 Bubbacandle will send the order as quickly as possible after payment of the agreement. Bubbacandle always strive to make sure you get your order in the estimated shipping time. If this is not possible, for whatever reason (because an article is temporarily out of stock or if post services are on a strike) you will be notified about this immediately.
4.4 Up to and including the delivery Bubbacandle bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.
4.5 Please note that the delivery times in article 5 are estimated. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, Bubbacandle will always do everything in its power to make sure your order arrives on time.

Article 5. | Approval period
5.1 Bubbacandle strives that all customers are happy with their purchase. However, we advise you to check the quality and the quantity within fourteen workdays. If something is not correct or damaged please send an e-mail to hello@bubbacandle.com

Article 6. | Returns & Exchanges  
6.1 Bubbacandle reserves the right to refuse returned items if the conditions mentioned under our refund policy are not met.
6.2  You can only return the item or items if the item is damaged.
6.3 If your purchase is damaged you have fourteen days from the date you received your order to return the product. See Refund Policy for further instructions.

Article 7. | Copyright
7.1 All photos and images displayed by Bubbacandle are copyrighted. Without written permission from Bubbacandle, photos and graphics cannot be reproduced and publicly used.

Article 8. | Disputes
8.1 All legal relations are exclusively governed by Dutch law.
These Terms and Conditions were last updated, and became effective, on 14-12-2020.
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